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Quality Management for it Services: Perspectives on Business and Process Performance Quality Management for it Services: Perspectives on Business and Process Performance by Claus-Peter Praeg,Dieter Spath

Quality Management for it Services: Perspectives on Business and Process Performance

by Claus-Peter Praeg,Dieter Spath


ISBN 13: 9781616928896

Format: Hardcover (350 pages)
Publisher: Information Science Reference
Published: 15 Oct 2010

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